Returns + Refund Policy
Returns + Refund Policy
At LUNA IVA, our goal is to ensure every piece you receive feels exceptional, beautiful, and worthy of your collection. If your purchase is not the perfect match, we’re here to make the process seamless and stress-free.
Eligible items may be returned within 30 days of delivery or purchase date for a full refund to the original form of payment or for store credit.
Return Eligibility
To qualify for a return, items must be:
- Unworn and unused
- In original packaging
- Accompanied by all included tags, pouches, or accessories
- Purchased directly from LUNA IVA or at official LUNA IVA Costco event locations
How to Start a Return
To initiate a return, please contact the LUNA IVA support team with your order details. Our team will guide you through the process and provide next-step instructions.
Additional Notes
- Returns that do not meet eligibility requirements may not be accepted
- Shipping fees (if applicable) are non-refundable
- Store credit options may be offered for faster processing
- Final sale, promotional clearance items, and personalized/custom pieces are not eligible for return unless defective
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact LUNA IVA promptly so the issue can be resolved quickly and you receive the correct LUNA IVA experience.
Your satisfaction and confidence in LUNA IVA are at the core of everything we create. We are committed to delivering quality, beauty, and service that reflects the luxury you deserve.
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